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March 24, 2020

Dear Policyholders:

The health and safety of our customers and employees have always been a top priority. As the onset of COVID-19 begins to impact the community we serve, wed like to communicate the steps being taken to protect our customers, agents, employee and community. We have implemented our pandemic plan, which is outlined below.

Discontinue Walk-In Service:
Offices are closed to the public in effort to stop the spreading of this virus.

Service by Phone:
Finance Insurance will continue to provide service by telephone, Monday Friday, 8:00a 5:00p.

Our professional agents and staff will be available to assist you with your service needs. An agent listing is provided for your convenience. If you dont know your agents name, call the main number for assistance.

Reporting a Claim:
You may contact your agent to report a claim or call the insurance company directly. A list of companies and telephone numbers has been provided for your use. If your insurance company is not listed, contact our office for assistance.

Maintaining Insurance Coverage:
As a reminder the policyholder is required to remit premium payments on-time to avoid policy cancellation. If you need help with making a payment you may contact the insurance company directly or contact your agent.

State of Hawaii Mandates Business Closure:
Should the State of Hawaii mandate businesses be closed, we will have no choice but to shut down the operation. Once the all clear is given we will return to business as usual.

If you have any questions regarding these steps, please give us a call.

Finance Insurance sends our warmest aloha to our valued customers and family.


Mel Young

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